ARI Packaging

Customer Service Representative / Front Office Administrator

Griffin, GA
Full Time
Mid Level
Customer Service Rep / Front Office Coordinator
Orchard Hill, GA

Are you looking to join a company where you're more than just a number? At ARI, a family-owned aerosol manufacturer, we believe people come first. If you're ready to be part of a team that values hard work, supports each other, and builds something great every day, this is your opportunity!

The Customer Service Representative is the first point of contact for callers, visitors and customers, and needs to be reliable and detail-oriented.  This role combines front desk responsibilities with customer service and administrative support to help ensure smooth daily operations and to promote a professional image for the company.

Job Responsibilities

Front Desk & Administrative Duties
  • Greet and assist callers, visitors, vendors, and delivery personnel in a courteous and professional manner
  • Answer, screen, and route incoming calls to the appropriate team member
  • Manage front office activities including mail, shipping, filing, and supplies inventory
  • Maintain a clean, organized, and welcoming reception area
  • Schedule meetings, appointments, and plant tours as requested
Customer Service Support
  • Respond to customer inquiries via phone and email regarding order status, product information, and general requests
  • Coordinate with the management, production, and shipping teams to resolve customer issues promptly
  • Process and track purchase orders, quotes, and shipping documents as needed
Preferred Skills
  • High school diploma or equivalent required
  • 2+ years of receptionist, administrative, or customer service experience (manufacturing or industrial setting a plus)
  • Strong communication skills, both written and verbal
  • Excellent organizational skills and attention to detail
  • Proficient with Microsoft Office Suite (Word, Excel, Outlook); experience with ERP/CRM software preferred
  • Ability to maintain confidentiality and professionalism in a fast-paced environment
Work Environment
Fast-paced, industrial production setting with strict adherence to safety and cleanliness standards.

Why ARI?
We are a family-owned and operated company known for innovation, teamwork, and a strong commitment to employee development. We offer competitive pay, opportunity for monthly production bonuses, cross-training opportunities, and a supportive work environment.
Don’t miss out on this opportunity, apply TODAY!
 
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